Terms of Service

Last updated: January 20, 2026

Use of the platform is also governed by the , which is incorporated by reference.

1. Platform Access

Access to Dispatify is provided on a subscription basis.

Continued access is conditional upon:

  • Active subscription status
  • Timely payment of fees
  • Compliance with platform rules and applicable law

Dispatify reserves the right to suspend or terminate access for violations.

2. Account Freezing for Non-Payment

If payment obligations are not met within 10 business days of the due date, Dispatify may freeze access to the platform.

  • No data is deleted
  • Users lose access until payment is resolved
  • No data delivery or administrative actions are performed during the freeze period

Non-payment does not result in deletion of customer data. However, access restrictions remain in place until all outstanding balances are settled.

3. Pricing Structure

Dispatify does not operate on a fixed or universal pricing model.

Pricing is determined individually and consists of:

  • A one-time initial setup fee, covering onboarding, configuration, and platform setup
  • An ongoing recurring flat platform fee
  • User-based fees, calculated based on assigned roles and permissions

Pricing is determined based on factors including:

  • Company size and internal structure
  • Number of active users
  • Distribution and density of user roles
  • Operational complexity
  • Volume of shipments and customers
  • Growth and expansion expectations

Pricing reflects platform usage intensity and responsibility distribution, not merely headcount.

4. Role-Based Pricing & Permissions

Pricing is role-based.

  • Different roles within a customer organization may carry different pricing weights
  • Pricing weight is determined by the permission set assigned to each role
  • Roles with broader access, editing capabilities, or system influence carry higher pricing weight

Permissions may include, but are not limited to:

  • Data creation, modification, and deletion
  • Access to historical records and archives
  • Financial, reporting, or administrative actions
  • Cross-department or system-wide visibility

User-based fees are calculated in addition to the recurring flat platform fee and reflect the cumulative permissions and operational control granted to each role.

5. Role Definition & Customization

Roles are defined inside the platform based on customer requirements.

  • Customers may request custom roles
  • Permissions can be added, removed, or adjusted per role
  • Pricing weight reflects the cumulative permissions and operational control of the role

The greater the scope of actions and control assigned to a role, the higher its pricing weight.

6. Administrative Authority

Dispatify administrators retain full access to the entire system, including all customer environments.

This authority is necessary to:

  • Maintain platform integrity
  • Resolve technical issues
  • Enforce platform rules
  • Implement updates and improvements

Administrative access does not transfer ownership or usage rights of customer data.

7. Modifications

Dispatify reserves the right to update:

  • Platform functionality
  • Role definitions and permissions
  • Pricing structures for future billing periods

Material changes will be communicated in advance.