Terms of Service

Last updated: June 5, 2026

Use of the platform is also governed by the , which is incorporated by reference.

1. Platform Access

Access to Dispatify is provided on a subscription basis.

Continued access is conditional upon:

  • Active subscription status
  • Timely payment of fees
  • Compliance with platform rules and applicable law

Dispatify reserves the right to suspend or terminate access for violations.

2. Account Freezing for Non-Payment

If payment obligations are not met within 10 business days of the due date, Dispatify may freeze access to the platform.

  • No data is deleted
  • Users lose access until payment is resolved
  • No data delivery or administrative actions are performed during the freeze period

Non-payment does not result in deletion of customer data. However, access restrictions remain in place until all outstanding balances are settled.

3. Pricing Structure

Dispatify offers two ways to get started: a Standard plan at $600 per month or a tailored version of the platform with a custom price built around your specific setup.

All plans include unlimited users and unlimited shipments. There are no per-user or per-load charges.

Pricing consists of two components:

  • A one-time setup fee - covers onboarding, configuration, and team training. Approximately 2-4x the monthly fee, depending on complexity and team size
  • A recurring flat platform fee - $600/month for Standard, or the agreed rate for the tailored version of the platform.

The monthly fee adjusts for exactly three reasons:

  • Permission depth - standard roles and access control are included at no extra cost; more granular or custom permissions increase the rate.
  • Setup and process alignment - the more closely the platform must mirror your specific workflows, the more involved the build, and the rate reflects that depth.
  • Active features - adding a feature increases the monthly rate; removing a module decreases it.

4. Refund Policy

Refunds are limited to one circumstance: the initial setup period.

If onboarding is completed and the platform does not meet your needs within the first billing month, a refund of 50% of the setup fee may be requested. After the first month, no refunds are issued.

You are never charged for a billing period that has not yet started. If you cancel before your next billing date, nothing is owed for that period.

For example: if your billing date is the 5th of each month and you cancel on the 4th, no payment is owed for that month.

Both of the above apply only to accounts with no outstanding payments. Where a balance remains unresolved, these provisions do not apply.

5. Administrative Authority

Dispatify administrators retain full access to the entire system, including all customer environments.

This authority is necessary to:

  • Maintain platform integrity
  • Resolve technical issues
  • Enforce platform rules
  • Implement updates and improvements

Administrative access does not transfer ownership or usage rights of customer data.

6. Modifications

Dispatify reserves the right to update:

  • Platform functionality
  • Role definitions and permissions
  • Pricing structures for future billing periods, in case of changes to the setup

Material changes will be communicated in advance.