Terms of Service

Use of the platform is also governed by the Privacy Policy, which is incorporated by reference.

1. Platform Access

Access to Dispatify is provided on a subscription basis.

Continued access is conditional upon:

• Active subscription status
• Timely payment of fees
• Compliance with platform rules and applicable law

Dispatify reserves the right to suspend or terminate access for violations.

2. Account Freezing for Non-Payment

If payment obligations are not met within 10 business days of the due date, Dispatify may freeze access to the platform.

• No data is deleted
• Users lose access until payment is resolved
• No data delivery or administrative actions are performed during the freeze period

Non-payment does not result in deletion of customer data, but access restrictions remain in place until all outstanding balances are settled. Access is restored as soon as they are, no re-activation fee applies, and no configuration, data, or user account is affected by a freeze.

3. Pricing Structure

Access to Dispatify is provided on a subscription basis, in one of two forms. The standard form is a bundle: a predefined set of features offered at a single price, as listed on the pricing page. Alternatively, a subscription may be built from the mandatory core platform with optional modules added individually; modules taken this way are priced one by one and cost more in total than the same features within a bundle. Optional modules may also be added on top of a bundle.

Subscription fees consist of a one-time setup fee of $1,700 and a recurring platform fee set out for each customer in their subscription agreement. The setup fee is fixed and does not vary with the billing cycle or with the form of subscription chosen.

The setup fee includes the import of historical data, provided the data is complete and supplied in, or converted by the customer to, Dispatify's standard import template. Dispatify may request that the customer reorganise or complete their data before import. Data that cannot be brought into that template, or that remains incomplete, inconsistent, or ambiguous after such a request, may be declined for import, in whole or in part. Declining data for import does not affect the setup fee, the go-live guarantee, or the subscription.

A module may be added or removed at any time, but carries a minimum three-month commitment measured in billable months: a month in which the module is active for more than half of that month counts as billable in full, otherwise it does not count. Monthly plans invoice each billable month in arrears; quarterly and annual plans invoice in advance for the billable months falling within the current cycle, with any remainder added to the following cycle's regular invoice. Removing a module before its minimum commitment is met requires immediate payment of the balance owed.

Every subscription begins on the monthly plan. Quarterly and annual plans become available only once both of the following conditions are met: the customer is live on the platform, as defined in Section 4, and at least one full monthly billing cycle has been completed and invoiced. The recurring platform fee is billed in arrears on a monthly cycle, or in advance on a quarterly or annual cycle.

4. Refund & Payment Policies

Refunds are limited to two circumstances, and both apply to the setup fee only. Recurring platform and module fees are never refunded, on any plan.

The first is the go-live guarantee. If Dispatify does not bring the customer live within 14 calendar days, the setup fee is refunded in full. The period begins on the date the subscription agreement is signed or the setup fee is received, whichever is later. The customer is live once their user accounts have been created, the historical data accepted for import under Section 3 has been imported, and the first shipment has been dispatched through the platform. Days lost to delays caused by the customer, including late delivery of data, time spent reorganising or completing data at Dispatify's request, missed onboarding sessions, or unanswered requests from Dispatify, do not count toward the 14 days. A claim under the guarantee must be made in writing within 10 business days of the end of that period.

The second is the first-month refund. If the customer is live but the platform does not meet their needs within the first billing month, a refund of up to 50% of the setup fee may be requested. Requesting this refund ends the subscription under Section 7. Only one of the two refunds can apply to a subscription: the go-live guarantee applies only where the customer was not brought live in time, and the first-month refund only once they have been. After the first billing month, no refunds are issued, on any plan.

Outside these two circumstances, cancelling does not return money already paid. On the monthly plan, billed in arrears, cancelling before a month is invoiced means nothing is owed for that month. On quarterly and annual plans, payment is made in advance and is final: cancelling part-way through a cycle does not entitle you to money back for that cycle.

All of the above apply only to accounts with no outstanding payments.

5. Administrative Authority

Dispatify administrators retain full access to the entire system, including all customer environments. This authority is necessary to:

• Maintain platform integrity
• Resolve technical issues
• Enforce platform rules
• Implement updates and improvements

Administrative access does not transfer ownership or usage rights of customer data. Administrative actions taken in a customer environment are recorded in that customer's audit trail and marked as administrator actions, as described in Section 4 of the Privacy & Confidentiality Policy.

6. Modifications

Dispatify reserves the right to update:

• Platform functionality
• Role definitions and permissions
• Pricing structures for future billing periods, in case of changes to the setup

Material changes will be communicated in advance.

7. Ending a Subscription

Either party may end a subscription at any time, without cause and without penalty. Notice must be given in writing, and the arrangements are then settled between the two sides: termination takes effect on a date they agree, no earlier than 10 business days from the date that written notice is received. A subscription is closed only once no balance is outstanding on it: where money is owed, the termination date moves to the date that balance is settled.

Ending a subscription does not change how billing already works. On the monthly plan, billed in arrears, a month that has not been invoiced is not owed, while on quarterly and annual plans payment has been made in advance and is not returned, including where termination is decided at short notice. The only exceptions are the two setup-fee refunds described in Section 4.

On termination, Dispatify delivers a complete export of the customer's data in CSV or Excel format, covering the full period of the subscription, whether or not an export is requested. Customer data is thereafter handled in accordance with Section 8 of the Privacy & Confidentiality Policy, which governs how long it is retained after termination and the operational, legal, and compliance requirements that apply to it. Neither party gains any right in that data beyond what it already held, and neither may put it to any unlawful use. Nothing in this section limits Dispatify's right to suspend or terminate access for violations under Section 1, or to freeze an account for non-payment under Section 2.

8. Limitation of Liability

Dispatify is responsible for the platform and for what happens inside it. It is not responsible for events outside its control, including the compromise of a customer's own computers, devices, or networks, and the disclosure of usernames, passwords, or other credentials by a customer's own personnel, whether deliberate or accidental. Where control of an account is lost in that way, the resulting loss is not Dispatify's liability.

To the maximum extent permitted by applicable law, Dispatify's total aggregate liability arising out of or in connection with the platform, whether in contract, tort, or otherwise, and including any breach of its confidentiality obligations, is limited to the total recurring platform fees paid by the customer in the six months preceding the event giving rise to the claim, excluding any setup fee. Within that limit, liability extends only to direct loss actually incurred and demonstrated: a smaller loss is met in full, and a loss exceeding the limit is met up to it and no further, with the remainder resting with the customer.

Dispatify is not liable for indirect, incidental, or consequential loss, including loss of profit, loss of business, or loss of anticipated savings. Nothing in this section limits liability that cannot be limited or excluded under applicable law.

9. Governing Law & Jurisdiction

These Terms and the Privacy & Confidentiality Policy are governed by the laws of the country in which the customer is established, without regard to its conflict-of-law rules. Where a customer is established in more than one country, the country named on the subscription agreement governs.

A claim brought by the customer against Dispatify may be brought either in the courts of the customer's own country or in the courts of the State of Wyoming, United States of America, at the customer's election. A claim brought by Dispatify against the customer may be brought only in the courts of the customer's country. Each party submits to the jurisdiction of those courts accordingly and waives any objection on grounds of venue or inconvenient forum.

Nothing in this section prevents either party from seeking urgent injunctive or interim relief, including relief to restrain a threatened breach of confidentiality, in any court that has the power to grant it.

Before commencing proceedings, each party will notify the other in writing of the substance of the dispute and allow 20 business days for it to be resolved between them, except where urgent relief is sought under the paragraph above. This does not limit either party's rights under Sections 1, 2, or 7.