Terms of Service

Use of the platform is also governed by the Privacy Policy, which is incorporated by reference.

1. Platform Access

Access to Dispatify is provided on a subscription basis.

Continued access is conditional upon:

• Active subscription status
• Timely payment of fees
• Compliance with platform rules and applicable law

Dispatify reserves the right to suspend or terminate access for violations.

2. Account Freezing for Non-Payment

If payment obligations are not met within 10 business days of the due date, Dispatify may freeze access to the platform.

• No data is deleted
• Users lose access until payment is resolved
• No data delivery or administrative actions are performed during the freeze period

Non-payment does not result in deletion of customer data, but access restrictions remain in place until all outstanding balances are settled. Access is restored as soon as they are, no re-activation fee applies, and no configuration, data, or user account is affected by a freeze.

3. Pricing Structure

Access to Dispatify is provided under a subscription structure consisting of a mandatory core platform and optional modules, priced per account rather than per user or per shipment. There is a floor price below which the platform is never sold, and no discount applies beneath that floor. Accounts without edit permissions, and accounts used solely to submit or track requests through a client-facing portal, are never subject to a fee.

Subscription fees consist of a one-time setup fee, a recurring platform fee for the core platform and any active modules, and an optional support fee billed only on accounts with edit-level access. A module may be added or removed at any time, but carries a minimum three-month commitment measured in billable months: a month in which the module is active for more than half of that month counts as billable in full, otherwise it does not count. Monthly plans invoice each billable month in arrears; quarterly and annual plans invoice in advance for the billable months falling within the current cycle, with any remainder added to the following cycle's regular invoice. Removing a module before its minimum commitment is met requires immediate payment of the balance owed.

The recurring platform fee is billed in arrears on a monthly cycle, or in advance on a quarterly or annual cycle. Advance billing reduces both the recurring fee and the setup fee, and rates are locked for the first twelve months of the subscription term.

4. Refund & Payment Policies

Refunds are limited to one circumstance: the initial setup period. If the platform does not meet your needs within the first billing month, a refund of up to 50% of everything paid up to that point may be requested. On the monthly plan, which is billed in arrears, the only amount paid during the first month is the setup fee, so the refund is up to 50% of that fee. On quarterly and annual plans, where the cycle is paid in advance, it is up to 50% of the setup fee and of the cycle payment together. After the first billing month, no refunds are issued, on any plan.

Outside that first month, cancelling does not return money already paid. On the monthly plan, billed in arrears, cancelling before a month is invoiced means nothing is owed for that month. On quarterly and annual plans, payment is made in advance and is final: cancelling part-way through a cycle does not entitle you to money back for that cycle.

Both of the above apply only to accounts with no outstanding payments.

5. Administrative Authority

Dispatify administrators retain full access to the entire system, including all customer environments. This authority is necessary to:

• Maintain platform integrity
• Resolve technical issues
• Enforce platform rules
• Implement updates and improvements

Administrative access does not transfer ownership or usage rights of customer data. Administrative actions taken in a customer environment are recorded in that customer's audit trail and marked as administrator actions, as described in Section 4 of the Privacy & Confidentiality Policy.

6. Modifications

Dispatify reserves the right to update:

• Platform functionality
• Role definitions and permissions
• Pricing structures for future billing periods, in case of changes to the setup

Material changes will be communicated in advance.

7. Ending a Subscription

Either party may end a subscription at any time, without cause and without penalty. Notice must be given in writing, and the arrangements are then settled between the two sides: termination takes effect on a date they agree, no earlier than 10 business days from the date that written notice is received. A subscription is closed only once no balance is outstanding on it: where money is owed, the termination date moves to the date that balance is settled.

Ending a subscription does not change how billing already works. On the monthly plan, billed in arrears, a month that has not been invoiced is not owed, while on quarterly and annual plans payment has been made in advance and is not returned, including where termination is decided at short notice. The only exception is the first-month refund described in Section 4.

On termination, Dispatify delivers a complete export of the customer's data in CSV or Excel format, covering the full period of the subscription, whether or not an export is requested. Customer data is thereafter handled in accordance with Section 8 of the Privacy & Confidentiality Policy, which governs how long it is retained after termination and the operational, legal, and compliance requirements that apply to it. Neither party gains any right in that data beyond what it already held, and neither may put it to any unlawful use. Nothing in this section limits Dispatify's right to suspend or terminate access for violations under Section 1, or to freeze an account for non-payment under Section 2.

8. Limitation of Liability

Dispatify is responsible for the platform and for what happens inside it. It is not responsible for events outside its control, including the compromise of a customer's own computers, devices, or networks, and the disclosure of usernames, passwords, or other credentials by a customer's own personnel, whether deliberate or accidental. Where control of an account is lost in that way, the resulting loss is not Dispatify's liability.

To the maximum extent permitted by applicable law, Dispatify's total aggregate liability arising out of or in connection with the platform, whether in contract, tort, or otherwise, and including any breach of its confidentiality obligations, is limited to the total recurring platform and support fees paid by the customer in the six months preceding the event giving rise to the claim, excluding any setup fee. Within that limit, liability extends only to direct loss actually incurred and demonstrated: a smaller loss is met in full, and a loss exceeding the limit is met up to it and no further, with the remainder resting with the customer.

Dispatify is not liable for indirect, incidental, or consequential loss, including loss of profit, loss of business, or loss of anticipated savings. Nothing in this section limits liability that cannot be limited or excluded under applicable law.

9. Governing Law & Jurisdiction

These Terms and the Privacy & Confidentiality Policy are governed by the laws of the country in which the customer is established, without regard to its conflict-of-law rules. Where a customer is established in more than one country, the country named on the subscription agreement governs.

A claim brought by the customer against Dispatify may be brought either in the courts of the customer's own country or in the courts of the State of Wyoming, United States of America, at the customer's election. A claim brought by Dispatify against the customer may be brought only in the courts of the customer's country. Each party submits to the jurisdiction of those courts accordingly and waives any objection on grounds of venue or inconvenient forum.

Nothing in this section prevents either party from seeking urgent injunctive or interim relief, including relief to restrain a threatened breach of confidentiality, in any court that has the power to grant it.

Before commencing proceedings, each party will notify the other in writing of the substance of the dispute and allow 20 business days for it to be resolved between them, except where urgent relief is sought under the paragraph above. This does not limit either party's rights under Sections 1, 2, or 7.